Sunrise Pups LLC

Terms & Conditions

Puppy Health Guarantee

 

Sunrise Pups LLC offers a 1 year Health Guarantee for every puppy sold. Said guarantee must be purchased separately from the puppy for $49.95. Below are the Health Guarantee activation instructions. Additionally, every puppy adopted is up to date with their vaccinations and worming schedules. **If Health Guarantee is not purchased Sunrise Pups LLC assumes no further responsibility for the puppy’s health**

Sunrise Pups warranty each puppy, in accordance with above provision & completion of first Vet visit within 7 days of delivery, for 365 days from the date of birth. This protects against life threatening hereditary and congenital disorders only. Sunrise Pups does not cover common parasites such as coccidian, or giardia; nor do we cover bacteria related upper respiratory infections as both of these are simple to treat and should never be a cause for death. Absolutely no warranty claims will be accepted for issues resulting from low blood sugar as such condition is a direct result of lack of nutrition and would be considered negligence. We will not offer cash refunds or vet bill refunds. In the event that a puppy suffers a hereditary or congenital disorder we will offer a replacement puppy at the purchasers' expense of sending/bringing back the original puppy.​

A licensed veterinarian must examine your puppy within 7 days of delivery. If a problem is found, Sunrise Pups veterinarian will interpret the report and if found to be in agreement a replacement puppy will be given (from current litter or future litter). No cash or credit refunds will be given. If the purchaser fails to have puppy checked by a licensed veterinarian within the 7 days of delivery, Sunrise Pups, assumes no further responsibility and the guarantee is VOID. 

Should death occur in the first 365 days, & assuming purchaser purchased a health guarantee, a death certificate from the purchaser's licensed veterinarian must be presented.  If the death is found to be caused by a congenital defect Sunrise Pups will  replace with a new available puppy of like value, current or future litter (shipping cost is to be paid by purchaser). 

The only exclusion to our Health Guarantee/Warrantee is that we will not accept any claim made by Banfield Pet Hospitals: Banfield is associated with Petsmart Pet Supplies (Banfield has wonderful Vets: they do however take unnecessary precautions while treating your puppy which in turn drives your bill up substantially).  

Replacement puppies will be mutually agreed upon by Sunrise Pups and purchaser and be of comparable bloodlines. It is understood that said puppy may not be of exact parents of original puppy.  Again, throughout all of this, all veterinarian charges & other costs once leaving Sunrise Pups care incurred by the purchaser are responsible of exactly that: the purchaser.  Puppies can become stressed by shipping, adjustments to a new home environment, new diet, improper handling, etc. Such stressors may bring problems such as: worms, coccidiosis, hypoglycemia, etc. Sunrise Pups has no control over puppy’s environment once they leave our care and these conditions are responsibility of purchaser as well as any veterinarian expense.  

Puppies are sold as pet quality with no registrations unless otherwise advertised on our (this) website . The ability to sire or whelp puppies is not guaranteed by Sunrise Pups. Sunrise Pups will attempt to accurately estimate size/personality/color of puppies as accurately as possible. However, because of genetic factors out of our control we do not guarantee any of the above. In the event that the original purchaser decides to sell or give the puppy away: the health guarantee is immediately VOID & Sunrise Pups assumes no further responsibility whatsoever.

Hypoglycemia in Dogs (Low Blood Sugar)

Hypoglycemia is a condition that occurs primarily in small breeds between 6 and 12 weeks of age. A hypoglycemic attack is often precipitated by stress. The typical signs are listlessness, depression, staggering gait, muscular weakness, and tremors-especially of the face. Puppies with a severe drop in blood sugar develop seizures or become stuporous and go into a coma. Death can follow. This particular sequence of symptoms is not always seen though. For example, some puppies exhibit only weakness or a wobbly gait. Occasionally a puppy that seemed just fine is found in coma.

Episodes of hypoglycemia often occur without warning-for example, when a puppy is stressed by shipping. Other common causes of acute hypoglycemia are missing a meal, chilling, becoming exhausted from too much play, or having an upset stomach. These events place an added strain on the energy reserves of the liver. Treatment: The treatment of an acute attack is aimed at restoring the blood sugar. Begin immediately. If the puppy is awake and able to swallow, give corn syrup or sugar water by syringe, or rub corn syrup, honey, or glucose paste on the gums (Fortical). You should see improvement in 30 minutes. If not, call your veterinarian. If the pup is unconscious, do not give an oral solution because it will be inhaled. Rub corn syrup, honey, or glucose paste on the gums and proceed at once to your veterinarian. This puppy will require an intravenous dextrose solution and may need to be treated for brain swelling. Oral glucose paste (Fortical) is sold at pharmacies. If you know your dog is subject to hypoglycemic attacks, keep this product on hand.

 Prevention: Susceptible puppies should be fed at least four times a day. It is important to feed a high-carbohydrate, high-protein, high-fat diet. It is essential that the diet be high quality. Your veterinarian can recommend an appropriate premium food. 

Food supplements and table scraps should not exceed 5 to 10 percent of the total daily ration. Owners of toy puppies should take precautions to see that they do not become excessively tired or chilled. Many (but not all) puppies outgrow this problem. (WebMD Veterinary Reference from "Dog Owner's Home Veterinary Handbook") "

 The above article does not exactly represent the views of Sunrise Pups but rather a guide in which you, the purchaser, can use if the above symptoms happen with your puppy. Sunrise Pups LLC strongly encourages you, the purchaser, to immediately seek Veterinarian council if the above symptoms happen with your puppy.

 By reading the above article I understand the risks & dangers that Hypoglycemia poses on my puppy. I also understand that it is my responsibility to manage the above conditions with the help of my Veterinarian. Sunrise Pups LLC will not be held liable for puppies that experience this condition. In the event that your puppy experiences Hypoglycemia please contact us/your vet right away as time is critical in treating your puppy. If my puppy has not eaten in the last 12-24 hours I will take him/her to the vet immediately.

 

Shipping Policy

​Sunrise Pups ships puppies throughout the United States & Canada. This is done by and through commercial airlines. Sunrise Pups maintains no affiliations with any commercial airlines. Once delivered to the airport Sunrise Pups is not responsible for delayed, re-routed, or even canceled flights. In some extreme cases puppies may need to be boarded overnight at an airport or cargo facility. In any such case, Sunrise Pups is not responsible for additional costs as control over the situation is out of our hands.

Holding Puppies

Sunrise Pups will hold a puppy only when a deposit is put down on that particular puppy. Deposits are $100-200 depending on the breed and are Non-Refundable. The purchaser has 7 days to pay the balance. If not paid by the 7th day the puppy is declared to be up for adoption once again.

Adopted Puppies

Once a puppy has been adopted the purchaser has 5 days to pick up the puppy. After the 5th day Sunrise Pups will charge a $15 per day kennel fee, up to 14 days, to be paid in full before the duration of stay. After 14 days the puppy will be declared to be up for adoption once again with the purchaser responsible for all associated fees. Once a puppy has been adopted and paid in full all sales are final.

To Activate Health Guarantee And/Or Additional Guarantees The “Purchaser/Seller Agreement” Page and the “Purchaser Info Page” Must be Completely and Correctly Filled out and Returned via email or mail to Sunrise Pups LLC within 10 days, otherwise said items will be VOID.

Things we do not cover

Absolutely no warranty claims will be accepted for issues resulting from low blood sugar as such condition is a direct result of lack of nutrition.

Inguinal and umbilical hernias, Cryptorchidism (retained testicles).  These are common conditions and can easily be fixed when the puppy is spayed or neutered. The added stress for the puppy to have this procedure before being spayed or neutered is unnecessary.

Sunrise Pups does not cover common parasites such as coccidian, or giardia; nor do we cover bacteria related upper respiratory infections as both of these are simple to treat and should never be a cause for death.

Luxating patella's or congenital hip disease are not covered unless detected within the first 30 days.

Grade 1 or 2 heart murmurs as most of these are transient and represent little to no threat to your puppy.

 

Returns

Because we are USDA & ODA licensed the integrity of our kennel is paramount and do not accept returns. In extreme cases, decided upon by Sunrise Pups LLC, we will consider returning a puppy to our kennel as long as the following conditions are met:

1.The purchaser obtains a new valid USDA 7001 dated within 3 days of travel by a USDA licensed veterinarian.   

2.The puppy will need 2 additional DA2PPV vaccines (vaccines for distemper, adenovirus [hepatitis], parainfluenza, and parvovirus) administered be a USDA veterinarian spread 21 days a part.

3.The puppy will need 1 vaccine for Rabies administered be a USDA veterinarian after 12 weeks of age. 

4.Purchaser will need to contact Sunrise Pups so that Sunrise Pups can confirm travel plans. The Puppy's return must be in Sunrise Pups normal operating hours and not on a government recognized holiday

5.Sunrise Pups veterinarian will inspect the puppy upon arrival and will decide if any treatment is necessary if it is, this treatment will be withheld from the refunded amount.

Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Sunrise Pups and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

 

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Sunrise PupsLLC and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Sunrise PupsLLC believes that customer conduct violates applicable law or is harmful to the interests of Sunrise PupsLLC and its subsidiaries.

 

Governing Law

In the event of litigation both parties agree that the Law of the State of business registration of Sunrise Pups shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.

 

Miscellaneous

 

The Terms and Conditions constitute the entire agreement between you and Sunrise Pups with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Sunrise Pups with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Sunrise Pups. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect. Photos

 

We take professional photos of each puppy once they are ready to be adopted. There are times that some littermates are not ready to be adopted and miss our photoshoot. Once they become ready for adoption we may have to use photos of their siblings to best represent them. As soon as we have their pictures completed we will update the listing. At any time you may request updated photos with your name and we will provide you with them.

Void where prohibited 

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